[June 22, 2005]
Hybrid-IP in the Contact Center
By Praful Shah, VP of Corporate Development, EagleACD |
Since its introduction in 1995, VoIP (Voice Over Internet Protocol) has
rapidly become a mainstream technology for contact centers today. More than 50%
of all contact centers are currently using or looking to invest in VoIP
technology. Ultimately, all contact centers will move to a pure-IP network,
however, the majority of contact centers are using the hybrid-IP approach. With
the pure-IP approach, the entire IP contact center, including phones, gateway
devices and application servers are IP based.
According to DataMonitor, Global TDM (Time Division Multiplexing) and IP-ACD
market size is projected as follows:
The hybrid- IP approach is an extension of the traditional TDM infrastructure
with the addition of IP trunks and line cards. In this architecture, the
channels for voice, e-mail and Web chat are segmented and housed on
multi-platforms. With this platform, contact center functionality is not
jeopardized whether the end-point is circuit-switched or IP.
EagleACD understands existing architecture of customers as well as their
evolution towards an IP network. Consequently, EagleACD has decided to offer
contact center services on the hybrid-IP platform, offering customers a
migration path without obsolete capital investment for the TDM infrastructure.
We continuously invest in our telecom network and data network.
EagleACD has taken a three-prong approach to reduce overhead cost for contact
centers:
1. Total costs
2. Administration costs
3. Agent costs
1. Toll Costs- For call routing from one center to another
center, there is no toll costs (transport costs) for IP network compared to TDM
network. This provides an improved cost management in the contact center.
2.
Administration Costs- Multiple sites of contact centers can be
administrated from a single location for performance tracking, quality
monitoring and workforce scheduling.
3. Agent Costs- IP
contact center can provide multi-skilled routing capabilities, the call center
operators can leverage large pool of agents based on customer needs and traffic
fluctuations. This reduces the total number of required agents and helps to
reduce agent costs for the contact center.
In summary, the hybrid IP network is an intermediary step to pure IP network
balancing the existing TDM infrastructure as well as gaining benefits of IP
network. EagleACD will continue to move towards the migration of an IP network.
Praful Shah is a seasoned telecom professional with diversified telecom
management and operations experience. Currently, he is the VP-of Corporate
Development at EagleACD. He has held increasingly responsible positions, first
in R&D at Johnson & Johnson (where he was awarded a patent for his work)
and Bell Labs. Then, he shifted to marketing roles at AT&T including the
development of marketing strategies for Europe, India and the Middle East, video
on demand for the US market and finally global data and voice network
operations, establishing contracts with various telephone companies. His
volunteer works includes designing, developing and implementing Computer
Technology Park and Outsourcing Center for disabled youngsters in India. He has
a Masters degree in Mechanical Engineering from the University of Wisconsin, and
a Masters degree in Business Administration from Rider University
Selection of a Call Center
Selection of a Call Center BY PRAFUL SHAH |
The role of a contact center is more than customer services; the contact
center has evolved and is responsible for revenue as well. Currently, more than
50% of contact centers have turned into profit centers. As the role of the
contact center evolves, the transactions performed by a contact centers are
evolving as well, ranging from taking orders, responding to marketing campaigns
and more education interactions with customers. The contact center now plays a
central role throughout the customer cycle from identification, acquisition to
service.
We are in the midst of an astounding transformation in the way organizations
serve their customers. Most contact center organizations today, are transforming
into customer-facing organizations, and these centers do not have to be location
specific. Customers want interaction with companies in order to provide them
with higher levels of differentiated service. All interaction is through multi
channel contact such as live agent, e-mail, IVR, voice mail, Web chat, instant
messaging or fax.
Customers have two choices for selecting a call center. The first choice is
for the premises based call center. The second choice is for the Virtual IP
hosted call center. Designing a contact center is a challenging and
time-consuming task, with broader operating and financial implications. During
last few years, the mobility of workforce is also playing a bigger role in the
decision-making process.
Once business and customer needs are determined, you need to understand and
select the right set of products and features in order to integrate the required
functionality. The call center is required to provide system features by using
state-of-the-art IP and Telecom technology (ACD, Predictive Dialer, IVR,
Reporting, Monitoring, Conferencing, Email, Web chat). High reliability is
expected through layers of backup servers, backup electrical generators, and
backup voice and data networks. It is not unusual to have 10 different products
that need to be integrated together. This technical complexity of the contact
center requires experts from every technical domain to work together in order to
architect the solution.
In a premised based contact center, once contact center technology is
implemented and next is to integrate all of the required applications, and to
train users (call center managers, administrators and agents) on all of the
products (i.e. PBX, IVR, CRM, ACD, etc.) integrated into a call center. This is
an arduous task for anyone. The process is often longer and more complex than
creating, compiling and executing the training sessions. It does not necessarily
end there, whenever there is an upgrade to one of the components in the contact
center, training, manuals have to be implemented to all the representatives.
One of the biggest hidden costs of deploying a premise based contact center
is the cost of maintenance. It now becomes essential to employ a telecom expert,
a Networking expert and an IT expert in order to stay abreast of training,
updates and additions associated with the different applications in the contact
center. In a premise based contact center, the technical people constantly have
to carry out projects to improve the contact centers functionality and
reliability. Whenever an application goes awry, technical team must determine if
the issue is an artifact of the integration of the various applications or an
issue with that particular application. This requires a huge investment that is
both costly and inefficient.
The virtual IP hosted contact center model, which EagleACD provides, is a
valuable tool for giving small and medium businesses the functional equivalent
of a premise-based call center. This includes a full operational and
administrative control, access to all real-time and historical reports, without
lead-time implementation. Contact Centers offer full control of call treatment
with monitoring and recording of all media for the most effective call center
management and quality assurance. This approach takes away all the pain, cost,
time and resources of the vendor. It eliminates planning or budgeting for an
integration project. Additionally, there is no need to track, maintain and
implement product updates from various vendors. IP Hosted contact center
provides a complete solution and ensures quick implementation. In other words,
the operators do not need to invest or maintain the communication
infrastructure. This product adoption strategy allows you to be up-and-running
much faster and much cheaper.
With EagleACD, everything is integrated not only from agents perspective but
also from administrative points of view. Adding an agent is very simple,
selecting his/her skills, access rights and the agent is automatically
provisioned to use the call center. Also, reporting and management tools are
synchronized. Similarly, queues and recordings are easily available. This
flexibility represents tremendous savings in time, money and energy.
IP based call center is the future trend, as a number of call center
operators are either evaluating or implementing this option. There are six main
reasons to consider IP based center such as EagleACD:
1. No upfront capital investment
2. Speed of deployment (can be set-up in matter of days)
3. Super Scalability and easy distribution
4. Predictable and low per minute fees
5. No training, maintenance or upgrade costs
6. Fully integrated solution (easy to use, allowing multiple customers to run
on a shared environment)
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[June 15, 2005]
Audio Conferencing Services Market Continues to Grow Nicely
By Praful Shah, VP of Corporate Development, EagleACD |
The audio conferencing services market is continuously converging with other
growing conferencing services such as Web conferencing and Video conferencing.
This trend helps the audio conferencing market to maintain its steady and
moderate growth. Also, there is a shift in end-user preference from scheduled or
unattended conferencing to an on demand (reservation less) conferencing. This
feature helps to reduce the time involved in setting up the conference.
According to Frost & Sullivan's U.S. Audio Conferencing Services Market,
services market generated revenue of $2.25 billion in 2004. Total market revenue
is expected to reach $3.13 billion by 2011. Enterprises of all sizes are
increasingly making more conference calls than ever before as indicated by the
increase in minutes. In fact, the minutes are projected to swell from 14.53
billion in 2003 to nearly 35 billion in 2010. This surge in minutes is expected
to create a demand for more ports, not only from service providers but also
large enterprises that would like to conduct conferencing in-house.
These projections indicate that telephone traffic volume will grow at about
10%, while services revenue will only grow at about 5%. The market dynamics will
intensify the competition for revenue per minutes use. Service providers will be
required to come-up with new marketing innovations and operating efficiency to
manage pressure on profit margins. This has compelled market vendors to focus on
functions, reliability, convergence, and integration as product differentiators
in the increasingly commoditized market.
The market transition to IP has ignited the convergence of audio, data, and
video conferencing into an integrated solution, promising to render the concept
of stand-alone audio conferencing obsolete. Service providers with integrated
conferencing capabilities can sell more minutes at a higher price when services
are bundled.
Eagle Teleconferencing, a customer-centric service provider, immediately
realized that IP based Web conferencing and video conferencing services could
provide a incremental revenue opportunity through satisfying customer needs as
well as exploring new applications such as in-stream advertising. Streaming
media allows delivering message, live or recorded, to be broadcasted to audience
world using the power of Internet.
Eagle Teleconferencing is focusing its future development efforts towards
delivering converged services in order to meet customer needs. By providing a
converged conferencing service, providers are able to add a level of
differentiation to their reservation less and operator-assisted conferencing
services.
Converged networking for Eagle Teleconferencing has resulted in both cost
savings and efficacy requirements because only one network is deployed,
maintained and managed. Since IP connections are ubiquitous throughout the
enterprise conference rooms and to every enterprise desktop, scaling audio and
video over IP applications is easy because the network is already deployed,
debugged, up and running.
Eagle Teleconferencing's goal is to continuously grow with satisfying
customer needs globally.
Praful Shah is a seasoned telecom professional with diversified telecom
management and operations experience. Currently, he is the VP-of Corporate
Development at EagleACD. He has held increasingly responsible positions, first
in R&D at Johnson & Johnson (where he was awarded a patent for his work)
and Bell Labs. Then, he shifted to marketing roles at AT&T including the
development of marketing strategies for Europe, India and the Middle East, video
on demand for the US market and finally global data and voice network
operations, establishing contracts with various telephone companies. His
volunteer works includes designing, developing and implementing Computer
Technology Park and Outsourcing Center for disabled youngsters in India. He has
a Masters degree in Mechanical Engineering from the University of Wisconsin, and
a Masters degree in Business Administration from Rider University.
New Horizons in Education Through Teleconferencing
By Praful Shah, VP Corporate Development EagleACD and
EagleTeleconferencing Because of the competitive advantage distance learning has afforded schools
during past few years, many have begun to offer course via distance using audio
conferencing. A growing number of US schools and companies are adopting audio
conferencing to achieve an effective presence abroad without distance travel.
Now many enterprises have invested heavily in building tele-training systems and
courses for their employees. The following four major drivers are widely accelerating the use of audio
conferencing. EagleTeleconferencing, with its global bridge capacity to provide over 10
billion minutes of annual calling traffic, has been supporting the education
market by providing customer-centric solutions. We have noticed that our
customers’ audio global conferencing minutes per month has more than doubled
during last 3 years as the acceptance of distant learning accelerates. Distance education can provide adults with a second chance at a college
education, reach those disadvantaged by limited time, distance or physical
disability, and update the knowledge base of workers at their places of
employment. The interactive audio conferencing provides following
advantages.  clear=all> Audio conferencing with its real-time on demand feature has proved to be
more useful, robust, and cost-effective for the distance learning. We expect
continued growth as other communication technologies such as web conferencing
and video conferencing are supplemented for a full collaborative learning
approach. Praful Shah is a seasoned telecom professional with diversified telecom
management and operations experience. Currently, he is the VP-of Corporate
Development at EagleACD and EagleTeleconferencing. He has held increasingly
responsible positions, first in R&D at Johnson & Johnson (where he was
awarded a patent for his work) and Bell Labs. The, he shifted to marketing roles
at AT&T, including the development of marketing strategies for Europe, India
and the Middle East, video on demand for the US market and finally global data
and voice network operations, establishing contracts with various telephone
companies. His volunteer works includes designing, developing and implementing
Computer Technology Park and Outsourcing Center for disabled youngsters in
India. He has a Master’s degree in Mechanical Engineering from the University of
Wisconsin, and a Master’s degree in Business Administration from Rider
University.
Audio Conferencing On Demand
By Praful Shah, VP Corporate Development, EagleACD and
EagleTeleconferencing The most universal method of getting your message heard to a group is
through audio conferencing. On demand conferencing redefines today’s
communications and has promising growth as traffic volume for it increases by
double digits every year. According to a Frost & Sullivan 2004
U.S. Audio Conferencing Services Market Report, audio conferencing generated 14.5 billion minutes in 2003. And with total traffic volume expected to reach 35 billion minutes in 2010, this service is certainly on the move. In today’s competitive business environments, organizations around the
world are looking for new and innovative ways to get the most out of their
meetings. These organizations have turned to on demand audio conferencing
because it is a powerful office automation productivity tool that is easy-to-use
and inexpensive. Audio is critical to electronic meetings. Over 70% of the information in a
videoconference meeting is contained in the audio---if the video goes off, the
meeting can proceed with just audio, but if audio is lost, the meeting is
over! The audio conferencing industry is in fact on the trajectory to more
economic contributions as global productivity evolves and matures.
Teleconferencing is for example, now turning the corner from a
technology-based-- to an applications-driven—industry in which productivity can
be gained through the wise use of on demand teleconferencing. EagleTeleconferencing has been supporting the industry by providing
customer-centric On Demand solutions. EagleTeleconferencing, with its global
bridge capacity to provide over 10 billion minutes of annual calling traffic,
has dedicated the past 18 years to understanding the growing needs of audio
conferencing on demand. To unleash the full power of scalability,
EagleTeleconferencing has a worldwide network connection infrastructure and
offers a variety of options for productivity. About EagleTeleconferencing EagleTeleconferencing is a full service audio teleconferencing company and
has a number of satisfied customers in the industry. Their users can vary from 2
people to 10000 people in a very short notice, and they have port capacity to
fulfill fluctuating and demanding organization needs. They provide true and
simple pay-as-you-go pricing plans. EagleTeleconferencing’s grid type network
infrastructure allows a global port capacity of 25000.
Praful Shah is a seasoned telecom professional with diversified telecom
management and operations experience. Currently, he is the VP-of Corporate
Development at EagleACD and
EagleTeleconferencing. He has held
increasingly responsible positions, first in R&D at Johnson & Johnson
(where he was awarded a patent for his work) and Bell Labs. Then, he shifted to
marketing roles at AT&T including the development of marketing strategies
for Europe, India and the Middle East, video on demand for the US market and
finally global data and voice network operations, establishing contracts with
various telephone companies. His volunteer works includes designing, developing
and implementing Computer Technology Park and Outsourcing Center for disabled
youngsters in India. He has a Master’s degree in Mechanical Engineering from the
University of Wisconsin, and a Master’s degree in Business Administration from
Rider University.
Audio Conferencing is a Solid Business Investment
By Praful Shah, VP Corporate Development, EagleACD and EagleTeleconferencing
In a global
village, any business regardless of its size, has tremendous market reach.
Globalization and mobility are two main marketing engines driving
teleconferencing business. With current intelligent telecom conferencing
infrastructure, it is easier to make conference calls anywhere any time in world
either using mobile, IP or land based networks. Audio conferencing around the
globe is on a strong move due to global economy, and traffic volume is
increasing by double digits every year. According to Frost & Sullivan
2004 U.S. Audio Conferencing Services Market,
reveals that this services market generated 14.5
billion minutes in 2003. Total traffic volume is expected to reach 35 billion
minutes in 2010.
 Conferencing call
service is one of key and powerful investment as business objectives can be
achieved without a face-to-face meeting. Telephone conferencing cuts business
costs, saves time (and, as we all know, time is money), and saves cash flow that
can be used for higher business priorities. It makes good business sense to
spend your money wisely when it comes to daily, weekly, monthly, quarterly or
annual business telephone conferencing. Mobility is now an integral part of
business and use of communications intelligently is a necessity.
Teleconferencing is a solid personal productivity tool to do
business. In today’s
competitive business environments, organizations around the world are looking
for new and innovative ways to get the most of their meetings. Eagle
Teleconferencing grid type network infrastructure, with its global bridge
capacity of 25,000 ports provides over 10 billion minutes of annual calling
traffic facility. To unleash the full power of scalability,
EagleTeleconferencing has a worldwide network connection infrastructure and
offers a variety of conference options for productivity. Eagle
Teleconferencing is a full service audio teleconferencing company supporting
busy international professionals, telecommuters, and road warriors. Eagle
Teleconferencing is making easier and far more cost effective to collaborate
with co-workers, partners, and customers locally and globally. The audio
conferencing industry is on the trajectory to more economic contributions as
global productivity evolves and matures. It should be
noted that audio teleconferencing is an enhancement to business communications,
not replacement. There are certain times when face-to-face communications is the
best. Audio teleconferencing has continued to evolve in quality and
capabilities. In summary, corporate conference calls is unleashing the power of
possibility. If you want more profits, get on the Audio
Teleconferencing.
Praful Shah is a seasoned telecom
professional with diversified telecom management and operations experience.
Currently, he is the VP-of Corporate Development at EagleACD and
EagleTeleconferencing. He has held increasingly responsible positions, first in
R&D at Johnson & Johnson (where he was awarded a patent for his work)
and Bell Labs. Then, he shifted to marketing roles at
AT&T (News
- Alert)
including the development of marketing strategies for Europe, India and the
Middle East, video on demand for the US market and finally global data and voice
network operations, establishing contracts with various telephone companies. His
volunteer works includes designing, developing and implementing Computer
Technology Park and Outsourcing Center for disabled youngsters in India. He has
a Master’s degree in Mechanical Engineering from the University of Wisconsin,
and a Master’s degree in Business Administration from Rider
University.
Audio Conferencing Drives the Disappearance of Business Borders
Audio Conferencing Drives the Disappearance of Business Borders By TMCnet Special Guest
Praful Shah, VP
Corporate Development, EagleACD and
EagleTeleconferencing
|
Global telecom infrastructure has revolutionized the way businesses
communicate and teleconferencing is now globally accepted as commonplace. The
maturity of Global Telephony standards and the quality of service on telecom
networks has opened up a new realm of possibilities in service opportunities,
efficiencies, management, control, and cost savings. More specifically,
telecommunications have brought the corporate global village much closer--making
distance irrelevant. The SMB (Small Medium Business) market segment has
accelerated international teleconferencing revolution.
Global business borders are opening significantly due to a free trade. Work
activities for back office, services, and products are now distributed globally
and performed locally. This paradigm shift has created hundreds of millions of
road warriors and telecommuters who are trying to balance work and
family. Teleconferencing is one of the easy and effective tools that can help
them to achieve this goal.
The new Global Delivery Business Model requires constant communications
among workers without traveling, except in unusual circumstances, as jobs are
dynamically rotated among many workers globally on an as-needed basis. With the
massive global teleconferencing infrastructure, costs for international
conferencing have become very affordable. Conferencing call service is one of
the key, powerful drivers because business objectives can be achieved without a
face-to-face meeting. Mobility is now an integral part of business and use of
communications intelligently is a necessity.
With more than 75 million companies around the world, the SMB market spends
more than $800 billion each year on IT and telecommunications hardware, software
and service. According to an AMI-Partners report, dated August 2004; by 2008
that figure is expected to top $1.1 trillion.
Source: AMI-Partners
In today’s competitive business environments, organizations around the
world are looking for new and innovative ways to get the most of their meetings.
Eagle Teleconferencing's grid type massive network infrastructure, with its
global bridge capacity of 25,000 ports, provides over 10 billion minutes of
annual calling traffic facility. To unleash the full power of scalability, Eagle
Teleconferencing also has a worldwide network connection infrastructure, and
offers a variety of conference options for productivity.
Eagle Teleconferencing is a full service audio teleconferencing company
supporting busy international professionals, telecommuters, and road warriors.
Eagle Teleconferencing is making easier and far more cost effective to
collaborate with co-workers, partners, and customers locally and globally. The
audio conferencing industry is on the trajectory to more economic contributions
as global productivity evolves and matures.
-----------
Praful Shah is a seasoned telecom professional with diversified telecom
management and operations experience. Currently, he is the VP-of Corporate
Development at EagleACD and EagleTeleconferencing. He has held increasingly
responsible positions, first in R&D at Johnson & Johnson (where he was
awarded a patent for his work) and Bell Labs. Then, he shifted to marketing
roles at
AT&T (
News
- Alert)
including the development of marketing strategies for Europe, India and the
Middle East, video on demand for the US market and finally global data and voice
network operations, establishing contracts with various telephone companies. His
volunteer works includes designing, developing and implementing Computer
Technology Park and Outsourcing Center for disabled youngsters in India. He has
a Master’s degree in Mechanical Engineering from the University of Wisconsin,
and a Master’s degree in Business Administration from Rider
University.
Security: A Must for Teleconferencing
May 22, 2006 Security: A Must for Teleconferencing By TMCnet Special GuestPraful Shah, VP Corporate Development, EagleACD and EagleTeleconferencing The every day meeting experiences of Small and Medium sized businesses are increasingly becoming easier to achieve, along with this is the need for security. Companies worldwide have found that their internal business property, whether it is business plans, a new business model or operational details, must all be protected from public intrusion. While a number of facilities own Application Service Providers (ASP) and their own teleconferencing platform and equipment and can offer enhanced security features on teleconferences--service providers, who provide free, basic teleconferencing services-- do not provide security. Typically, an ASP protects audio conference access through the use of conference IDs, unique participant PINs (Personal Identification Numbers) and passwords. With it, the host can hear a roll call of participants at any time and can lock conferences to prevent additional participants from joining. Entry and exit announcements can also be configured as well as the ability to eject participants and lock the conference once everyone is connected. For those using VoIP technology, the solution can be placed behind the firewall and will take advantage of existing corporate IP security already in place for local users or remote users that may be on a Virtual Private Network connection. In the real world, where networks are always open, security is never absolute; it is always an issue of degree. Businesses should implement the protective policies and appropriate technologies for every level of their operation. Eagle Teleconferencing is committed to make audio conferencing and web conferencing as reliable, simple and secure as possible by continuing to enhance the platform. Eagle Teleconferencing offers security features that are completely customizable at the customer level-- fulfilling customer performance while protecting sensitive information. In today’s competitive business environments, organizations around the world are looking for new and innovative security features to get the most of their meetings. Eagle Teleconferencing’s secured and scalable network infrastructure, with its global bridge capacity of 25,000 ports provides over 10 billion minutes of annual calling traffic facility. The security feature of the audio conferencing industry is an integral part of their Global Business Delivery Model and is helping people to be connected in a secure way. Eagle Teleconferencing is a full service audio teleconferencing company supporting busy international professionals, telecommuters, and road warriors. To unleash the full power of scalability and flexibility, Eagle Teleconferencing has a worldwide network connection infrastructure and offers a variety of conference options for productivity.Eagle Teleconferencing is it making easier, secure and far more cost effective to collaborate with co-workers, partners, and customers locally and globally. ------------------ Praful Shah is a seasoned telecom professional with diversified telecom management and operations experience. Currently, he is the VP-of Corporate Development at EagleACD and EagleTeleconferencing. He has held increasingly responsible positions, first in R&D at Johnson & Johnson (where he was awarded a patent for his work) and Bell Labs. Then, he shifted to marketing roles at AT&T ( News - Alert) including the development of marketing strategies for Europe, India and the Middle East, video on demand for the US market and finally global data and voice network operations, establishing contracts with various telephone companies. His volunteer works includes designing, developing and implementing Computer Technology Park and Outsourcing Center for disabled youngsters in India. He has a Master’s degree in Mechanical Engineering from the University of Wisconsin, and a Master’s degree in Business Administration from Rider University.
Audio Conferencing Drives the Disappearance of Business Borders
Audio Conferencing Drives the Disappearance of Business Borders
By Praful Shah, VP Corporate Development, EagleACD and EagleTeleconferencing Global telecom infrastructure has revolutionized the way businesses communicate, and now teleconferencing is accepted as commonplace globally. The maturity of Global Telephony standards and the quality of service on telecom networks has opened up a new realm of possibilities in service opportunities, efficiencies, management, control, and cost savings. More specifically, telecommunications have brought the corporate global village much closer and distance is irrelevant. The SMB (Small Medium Business) market segment has accelerated international teleconferencing revolution. Global business borders are opening significantly due to a free trade. Work activities for back office, services, and products are now distributed globally and performed locally. This paradigm shift has created hundreds of millions of road warriors and telecommuters who are trying to balance work and family. Teleconferencing is one of the easy and effective tools that can help them to achieve this goal. The new Global Delivery Business Model requires constant communications among workers without traveling, except in unusual circumstances, as jobs are dynamically rotated among many workers globally on an as-needed basis. With the massive global teleconferencing infrastructure, costs for international conferencing have become very affordable. Conferencing call service is one of key and powerful driver as business objectives can be achieved without a face-to-face meeting. Mobility is now an integral part of business and use of communications intelligently is a necessity. With more than 75 million companies around the world, the SMB market spends more than $800 billion each year on IT and telecommunications hardware, software and service. According to an AMI-Partners report, dated August 2004, by 2008 that figure is expected to top $1.1 trillion. Source: AMI-Partners In today’s competitive business environments, organizations around the world are looking for new and innovative ways to get the most of their meetings. Eagle Teleconferencing grid type massive network infrastructure, with its global bridge capacity of 25,000 ports provides over 10 billion minutes of annual calling traffic facility. To unleash the full power of scalability, EagleTeleconferencing has a worldwide network connection infrastructure, and offers a variety of conference options for productivity. Eagle Teleconferencing is a full service audio teleconferencing company supporting busy international professionals, telecommuters, and road warriors. Eagle Teleconferencing is making easier and far more cost effective to collaborate with co-workers, partners, and customers locally and globally. The audio conferencing industry is on the trajectory to more economic contributions as global productivity evolves and matures. Praful Shah is a seasoned telecom professional with diversified telecom management and operations experience. Currently, he is the VP-of Corporate Development at EagleACD and EagleTeleconferencing. He has held increasingly responsible positions, first in R&D at Johnson & Johnson (where he was awarded a patent for his work) and Bell Labs. Then, he shifted to marketing roles at AT&T including the development of marketing strategies for Europe, India and the Middle East, video on demand for the US market and finally global data and voice network operations, establishing contracts with various telephone companies. His volunteer works includes designing, developing and implementing Computer Technology Park and Outsourcing Center for disabled youngsters in India. He has a Master’s degree in Mechanical Engineering from the University of Wisconsin, and a Master’s degree in Business Administration from Rider University.
Teleconferencing Helps the Global Delivery Business Model
Teleconferencing Helps the Global Delivery Business ModelBy Praful Shah, VP Corporate Development, EagleACD and EagleTeleconferencing  Gone are the days of the traveling salesman. Small and Medium size companies worldwide have found that traveling for work is more likely to be motivated by knowledge sharing and building relationships rather than boosting sales. IP technology has revolutionized the way businesses operate, communicate, and now teleconferencing is accepted as commonplace globally. IP and Telecom infrastructure service providers are investing billions of dollars to increase the network connectivity, footprint, and the port capacity to meet significantly growing global needs. According to Frost & Sullivan 2004 U.S. Audio Conferencing Services Market, reveals that this services market generated 14.5 billion minutes in 2003. Total traffic volume is expected to reach 35 billion minutes in 2010. More specifically, telecommunication services have brought the corporate global village much closer and distance is irrelevant. In countries where competitors vie for customers, innovations that are widely available include high-speed teleconferencing. This allows small businesses to reach global customers and suppliers. Competition breeds on-going new and exciting developments because providers need them to attract customers. The new Global Delivery Business Model requires constant communications among workers without traveling, except in unusual circumstances, as jobs, projects, and services are dynamically rotated among many workers globally on an as-needed basis. With the massive and scalable global teleconferencing infrastructure, costs for international conferencing have become extremely affordable. Conferencing call service is one of the key and powerful driver as business objectives can be achieved without a face-to-face meeting. Fortunately, technology is bringing us new tools to make those conference sessions more palatable, more productive, and maybe even more entertaining. In today’s competitive business environments, organizations around the world are looking for new and innovative ways to get the most of their meetings. Eagle Teleconferencing grid type massive network computing infrastructure, with its global bridge capacity of 25,000 ports provides over 10 billion minutes of annual calling traffic capacity. To unleash the full power of scalability, reliability and flexibility, EagleTeleconferencing has a worldwide network connection infrastructure, and offers a variety of conference options for productivity. Eagle Teleconferencing is a full service audio teleconferencing company supporting busy international professionals, telecommuters, and road warriors. Eagle Teleconferencing is making easier and far more cost effective to collaborate with co-workers, partners, and customers locally and globally. The audio conferencing industry is an integral part of the Global Business Delivery Model and it helps global productivity. Praful Shah is a seasoned telecom professional with diversified telecom management and operations experience. Currently, he is the VP-of Corporate Development at EagleACD and EagleTeleconferencing. He has held increasingly responsible positions, first in R&D at Johnson & Johnson (where he was awarded a patent for his work) and Bell Labs. Then, he shifted to marketing roles at AT&T including the development of marketing strategies for Europe, India and the Middle East, video on demand for the US market and finally global data and voice network operations, establishing contracts with various telephone companies. His volunteer works includes designing, developing and implementing Computer Technology Park and Outsourcing Center for disabled youngsters in India. He has a Master’s degree in Mechanical Engineering from the University of Wisconsin, and a Master’s degree in Business Administration from Rider University.
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